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Community Manager

Brussels, Belgium

The Community Manager reports to the Digital Marketing Manager and assumes a strategic and hands-on role in the overall management of the customer experience at SASMAR

You will be the primary person of contact with consumers and customers -  with great insight into ensuring their appreciation, queries and grievances are responded to swiftly by means of astute consumer engagement in line with current trends and sentiment by country. The incumbent for this role will be dynamic, resilient and culturally-sensitive. 

Responsibilities

  • Set and implement social media and communication campaigns to align with marketing strategies

  • Provide engaging text, image and video content for social media accounts

  • Respond to comments and customer queries in a timely manner

  • Monitoring and managing consumer reviews, managing the customer service team

  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency

  • Liaise with Development and Sales departments to stay updated on new products and features

  • Build relationships with customers, potential customers, industry professionals and journalists

  • Stay up-to-date with digital technology trends

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

  • Solicit sales of new or additional services or products.

Challenges

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. The Community Manager will have primary day-to-day responsibility for the management of the customer service team, and through various consolidated social media systems, have a globally focused approach to ensure our customers are provided with a superior experience.We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. The Community Manager will have primary day-to-day responsibility for the management of the customer service team, and through various consolidated social media systems, have a globally focused approach to ensure our customers are provided with a superior experience.

Requirements

    • Proven work experience as a community manager

    • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

    • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

    • Excellent verbal communication skills

    • Excellent writing skills

    • Hands on experience with social media management for brands

    • Ability to interpret website traffic and online customer engagement metrics

    • Knowledge of online marketing and marketing channels

    • Attention to detail and ability to multitask

    • Bachelor’s degree in Business Administration or related field

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