Order Fulfillment Officer

Brussels, Belgium

Order Fulfilment Officer coordinates the order fulfilment processes in our globally located warehouses and ensures the automated processes are running smoothly to ensure superior customer service standard to our consumer, wholesale and distributor customers globally.

 This position oversees the order tracking process and ensures orders are processed in accordance with SASMAR's customer service and quality standards.

Reports to: Supply Planning Manager

What you will do

  • Monitor automated processes of 3PL order fulfilment and take action when needed

  • Enter special orders and requests and monitor to delivery

  • Ensure the smooth processing of wholesale orders, acknowledge receipt and process 

  • Prepare export documentation for customer orders to ensure customs clearance and compliance in the market.

  • Ensure correct documentation is present for orders

  • Track and document all inquiries using the applicable systems.

  • Meet quality assurance (QA) and other key performance metrics.

  • Assist with Supply and Demand Planning on inventory planning.

  • Effective communication of key issues with the sales teams for resolution relating to new listings/delisting, availability + supply chain issues arising.

  • Key customer contact on order status updates, stock queries & issues

  • Investigate and resolve customer claims/credits escalations

  • Represent the supply chain on customer service projects

Who you are

  • Strong numeracy skills with the ability to understand trends and patterns within numbers

  • Well-developed computer system skills

  • Must have strong attention to detail, be able to respect deadlines

  • Effective workload management, planning and organising work in a logical manner

  • Good team player and able to build and maintaining relationships

  • Must be customer focussed and strive to give an excellent service

  • Must demonstrate an enthusiastic, proactive and passionate manner

  • Experience with ERP systems is an advantage (SAP, Odoo etc)

  • Strong work ethic with a clear will to develop & learn

  • Excellent written/verbal communication and relationship skills

  • English and one other European language