Order Fulfillment Officer
Order Fulfilment Officer coordinates the order fulfilment processes in our globally located warehouses and ensures the automated processes are running smoothly to ensure superior customer service standard to our consumer, wholesale and distributor customers globally.
This position oversees the order tracking process and ensures orders are processed in accordance with SASMAR's customer service and quality standards.
Reports to: Supply Planning Manager
What you will do
Monitor automated processes of 3PL order fulfilment and take action when needed
Enter special orders and requests and monitor to delivery
Ensure the smooth processing of wholesale orders, acknowledge receipt and process
Prepare export documentation for customer orders to ensure customs clearance and compliance in the market.
Ensure correct documentation is present for orders
Track and document all inquiries using the applicable systems.
Meet quality assurance (QA) and other key performance metrics.
Assist with Supply and Demand Planning on inventory planning.
Effective communication of key issues with the sales teams for resolution relating to new listings/delisting, availability + supply chain issues arising.
Key customer contact on order status updates, stock queries & issues
Investigate and resolve customer claims/credits escalations
Represent the supply chain on customer service projects
Who you are
Strong numeracy skills with the ability to understand trends and patterns within numbers
Well-developed computer system skills
Must have strong attention to detail, be able to respect deadlines
Effective workload management, planning and organising work in a logical manner
Good team player and able to build and maintaining relationships
Must be customer focussed and strive to give an excellent service
Must demonstrate an enthusiastic, proactive and passionate manner
Experience with ERP systems is an advantage (SAP, Odoo etc)
Strong work ethic with a clear will to develop & learn
Excellent written/verbal communication and relationship skills
English and one other European language