Supply Chain Coordinator

Brussels, Belgium


Position: Supply Chain Coordinator

Reports to: Demand & Supply Manager

The International supply department, based at our Headquarters in Brussels, Belgium, plays an integral role in processing and servicing all International customer orders. We are looking for a Supply Chain Coordinator to manage the end to end sales order process within the pre-agreed deadlines and to progress and escalate any issues likely to impact sales. This position helps ensures that product is available in the quantity and with the timing to support customer demand while meeting inventory targets.


What you will do


  • Liaise with supply planning, logistics & warehousing teams, Regulatory & Finance departments to ensure targets are met.

  • Prepare export documentation for customer orders to ensure customs clearance and compliance in market.

  • Ensure correct documentation is present for all orders

  • Work with the Supply and Demand Planning Manager to ensure stock availability.

  • Effective communication of key issues with the sales teams for resolution relating to new listings/delisting, availability + supply chain issues arising.

  • Key customer contact on order status updates, stock queries & issues for all customers

  • Process all customer orders, acknowledge receipt with customer and process ready for dispatch

  • Investigate and resolve customer claims/credits

  • Represent the supply chain on customer service projects

Who you are

  • Strong numeracy skills with the ability to understand trends and patterns within numbers

  • Well-developed computer system skills

  • Must have strong attention to detail, be able to work under pressure and to strict deadlines

  • Effective workload management, planning and organising work in a logical manner

  • Good team player and able to build and maintaining relationships

  • Must be customer focussed and strive to give an excellent service

  • Must demonstrate an enthusiastic, proactive and passionate manner

  • Experience with ERP systems is an advantage (SAP, Odoo etc)

  • Strong work ethic with a clear will to develop & learn

  • Excellent written/verbal communication and relationship skills