Supply Chain Coordinator
Position: Supply Chain Coordinator
Reports to: Demand & Supply Manager
The International supply department, based at our Headquarters in Brussels, Belgium, plays an integral role in processing and servicing all International customer orders. We are looking for a Supply Chain Coordinator to manage the end to end sales order process within the pre-agreed deadlines and to progress and escalate any issues likely to impact sales. This position helps ensures that product is available in the quantity and with the timing to support customer demand while meeting inventory targets.
What you will do
Liaise with supply planning, logistics & warehousing teams, Regulatory & Finance departments to ensure targets are met.
Prepare export documentation for customer orders to ensure customs clearance and compliance in market.
Ensure correct documentation is present for all orders
Work with the Supply and Demand Planning Manager to ensure stock availability.
Effective communication of key issues with the sales teams for resolution relating to new listings/delisting, availability + supply chain issues arising.
Key customer contact on order status updates, stock queries & issues for all customers
Process all customer orders, acknowledge receipt with customer and process ready for dispatch
Investigate and resolve customer claims/credits
Represent the supply chain on customer service projects
Who you are
Strong numeracy skills with the ability to understand trends and patterns within numbers
Well-developed computer system skills
Must have strong attention to detail, be able to work under pressure and to strict deadlines
Effective workload management, planning and organising work in a logical manner
Good team player and able to build and maintaining relationships
Must be customer focussed and strive to give an excellent service
Must demonstrate an enthusiastic, proactive and passionate manner
Experience with ERP systems is an advantage (SAP, Odoo etc)
Strong work ethic with a clear will to develop & learn
Excellent written/verbal communication and relationship skills